FREQUENTLY ASKED QUESTIONS

For optimal protection against fleas, ticks, and mosquitoes, it is recommended to administer our soft chews to your pet on a daily basis. This will assist in building and maintaining their defense against these pests.

To experience the full effects, it is advised to continue daily consumption of our soft chews for approximately four weeks. This duration allows sufficient time for the desired results to take effect.

Absolutely, maintaining consistency is crucial!

We highly recommend continuing the daily administration of our soft chews to sustain the natural resistance that your pet has developed from consuming them.

It's important to note that the benefits of our product are effective only when your pet(s) are regularly given the chews. Discontinuing their usage may result in the gradual fading of the chews' effects.

The effectiveness of our product relies on regular administration of your pet(s), allowing them to benefit from flea protection. It is entirely your decision to determine when your pet needs this protection.

If you prefer year-round peace of mind, we recommend using our product consistently throughout the year. We cater to customers with various preferences, including those who order seasonally or opt for year-round usage. Factors such as your environment and past experiences with fleas and other pests in your location may influence your decision.

Certainly not! Our chews contain no chemicals or medications whatsoever. We firmly believe in adopting a natural and holistic approach to pet care, and our products align with those principles.

No, our product does not function by eliminating fleas through the use of chemicals found in traditional flea treatments, such as insecticides. Instead, it focuses on assisting your pet in developing a natural resistance against fleas, ticks, and mosquitoes. By doing so, it effectively prevents the occurrence of active infestations on your beloved pet.

By using our Flea and Tick Deterrent, the natural ingredients gradually accumulate in your pet's system, creating a protective shield against infestations. While our soft chews can eventually halt an active infestation due to their deterring properties, their primary advantage lies in preventive use to prevent pests from settling on your beloved pet.

For optimal results, we recommend addressing the existing flea issue first and then incorporating our chews to maintain a flea-free environment for your pet. This approach helps you avoid the challenges of combating an active infestation.

In cases of active infestations, our product complements other natural home remedies such as flea shampoo and flea combs. We consider our product a safe and healthy initial line of defense, reducing the need for toxic chemicals on your pets.

To further assist you, we have compiled a list of natural home remedies for treating fleas and ticks, which you may find beneficial:

https://guardianschoice.com/blogs/gcp/8-ways-to-prevent-fleas-and-ticks 

While our product is meticulously crafted to ensure safety for pets of all ages, we advise consulting with a veterinarian, particularly for puppies and kittens. Since they haven't typically undergone allergy testing, it's important to be cautious. There is a possibility that your dog or cat may have unidentified allergies, such as to ingredients like chicken or grains used in our chew, which could potentially trigger a reaction. Therefore, seeking professional guidance is recommended to ensure the well-being of your pet.

While our product is safe for pets of all ages, please note that it is not intended for use by pregnant or nursing pets. We highly recommend consulting with a veterinarian before introducing our chews to such pets. Their professional guidance will help ensure the well-being of your pet and provide specific advice based on their unique circumstances.

Our products are carefully formulated without any chemicals or medication, making them generally safe for all pets. However, we strongly advise consulting with your veterinarian if your pet has a medical condition or is currently on any prescription medication. It's always wise to seek their professional opinion to ensure compatibility and address any specific concerns related to your pet's health.

Our chews are crafted using all-natural ingredients and are free from chemicals or medication. Therefore, there should generally be no risk in using them alongside other flea medications. However, as a precautionary measure, we strongly recommend consulting with your veterinarian before combining different flea treatments. Their expertise will provide valuable guidance to ensure the safety and effectiveness of the combined approach for your pet's specific needs.

Both variants of our product feature the same effective flea-deterring formula. The primary distinction lies in the choice of ingredients used for flavoring, specifically tailored to suit the palatability of each animal. Our dog chews are flavored with real chicken heart and liver, while our cat chews are flavored with catnip, along with a cat-specific chicken and cream flavor. These flavor variations are designed to cater to the unique preferences of dogs and cats, ensuring an enjoyable experience for your furry friends.

Our Natural Flea Deterrent chews are not suitable for pets as they contain chicken and grains as ingredients. Therefore, we do not recommend using these chews for your pet. However, we offer a range of other products that may be beneficial to you, including flea combs, flea shampoos, and flea sprays. These alternative options can provide effective solutions for addressing fleas and ensuring the well-being of your pet.

We suggest discontinuing the feeding of the chews for a few days to observe if the symptoms subside. If the symptoms improve during this period, you can resume giving the chews and monitor if the symptoms reoccur. If the symptoms return after reintroducing the product, we recommend discontinuing its use entirely. It is important to prioritize the well-being of your pet and make decisions based on their individual response and comfort.

Here is what we recommend daily depending on your cat’s weight:

< 5 lbs: ¼ chew

5 - 9 lbs: ½ chew

10 lbs: 1 chew

10+ lbs: 2 chews

Please don't give up just yet! We understand that cats can be finicky eaters, but we have some tricks up our sleeves to help you. Here are some tips to encourage your cat to eat the chews:

1. Try using a pill pocket or gel cap to hide the chew.

2. Cut up or crumble the chew and mix it into your cat's wet or dry food.

3. Place the chew inside a soft treat or wrap it in a piece of tuna or chicken.

4. Mix the chew with water to create a "chew soup" and gradually incorporate it into your cat's wet or dry food. Start with a small amount and gradually increase it over time.

5. Mash the chew with some canned pumpkin, as cats often find this combination appealing.

After placing your order, we typically ship it out within 1-2 business days. Once the order leaves our warehouse, you can expect it to arrive within 3-10 business days. Rest assured, we will send you an email with your tracking information as soon as your order is shipped, allowing you to conveniently track its shipping status.

All of our orders are shipped exclusively through USPS (United States Postal Service).

Absolutely! We offer international shipping for our products.

Please note that for orders outside the US, there will be an automatic $25 USD international shipping fee applied to your order for the first 20 lbs based on the product weight. When you enter your shipping address, this fee will be added accordingly.

It's important to be aware that any applicable duties and taxes associated with the shipment will be the responsibility of the customer and must be settled upon delivery.

Our products are exclusively available for purchase directly on our website.

We recommend allowing one more day for the product to arrive. In our experience, there have been cases where mail carriers mark the package as delivered but physically deliver it at a later time or date.

If the product does not arrive by the end of the day following the tracking information's "delivered" status, please contact us. We will be happy to assist you and, if necessary, arrange for a replacement unit to be sent to you.

We stand behind our product with a 60-day money-back guarantee.

If you decide to give our product a try and find that it did not produce the desired results for your pets or if you are dissatisfied for any reason, we are pleased to offer a full refund.

This guarantee is applicable to all orders placed within 60 days from the delivery date, and you can contact us to request a refund. Your satisfaction and the well-being of your pets are our top priorities.

To request a refund, kindly send an email to info@guardianschoice.com, including your order number (found in your order confirmation email) and a brief explanation of why you are requesting a refund. In the event that you cannot locate your order number, please provide the email address used to place the order. Our Customer Support Team will assist you in locating your order and determining your refund eligibility.

If applicable, you may be required to return any unopened bottles to be eligible for a full refund. Please indicate the number of unopened bottles available for return, and we will generate a free return shipping label for you. Once we receive and inspect your return, we will send you an email to confirm its arrival and proceed with issuing your refund.

Please note that we do not accept returns for unopened bottles. If you have any opened bottles, there is no need to return the remaining chews. You have the option to donate them to a friend, family member, or an organization that can benefit from them. Alternatively, you may choose to discard the remaining portion.

We value your satisfaction and aim to make the refund process as smooth as possible. Should you have any further questions or concerns, please don't hesitate to reach out to our Customer Support Team.

For any assistance, please feel free to reach out to us through email at info@guardianschoice.com or by phone at 702.747.7244.

Our customer support team is available to help you from 9am to 5pm PST, Monday through Friday (excluding holidays). We are dedicated to providing prompt and helpful assistance, and we look forward to addressing any inquiries or concerns you may have.