Everything you're wondering, answered.

From dosage by weight to shipping timelines to how our 60-day guarantee works, this is your one-stop shop for all things Guardian's Choice Pet. Still stuck? Reach out — we love talking pets almost as much as protecting them.

General Inquiries

  • How long does it take for the product to start working?

    It should take about 4 weeks of daily consumption for the full effects to kick in.

  • My dog/cat is having an allergic reaction. What should I do?

    To ensure your pet's well-being, we recommend discontinuing the use of our product to see if the reaction persists. If the situation improves after stopping, it may be best to discontinue use.


    While our products are crafted to be safe for dogs and cats of all ages, we always suggest consulting with your veterinarian, especially if your pets have unidentified allergies, such as to ingredients like chicken or grains used in our products. Your vet can provide valuable insights and guidance tailored to your dog's specific needs.

  • How often do I need to give product to my pet?

    Most Guardian's Choice products are formulated to be given on a regular, often daily, basis unless otherwise stated on the product label. For the best results, always follow the recommended serving directions and dosage listed on your product's label. Consistent use, as directed, helps support your pet's overall health and wellness.

  • Are your products safe for pregnant/nursing pets?

    Although our product is safe for all dogs, our product is not intended for pregnant dogs, and we recommend consulting with a veterinarian before feeding our chews

  • What should I do if my cat/dog is a picky eater and refuse to take the chews?

    Please don't give up just yet! We know cats & dogs can be picky eaters, but we've got a few tricks up our sleeves to offer you. Here are some tips for getting your cat to eat the chews:

    • Put the chew in a pill pocket or a gel cap

    • Cut up/crumble the chew, and mix into your cat's wet/dry food

    • Put the chew into any kind of soft treat, or inside a piece of tuna or chicken

    • Mix and dilute the chew in water, then mix the water into your cat's wet or dry food. In this case, you're creating a kind of "chew soup" — you can gradually mix in more and more of this soup as time goes on. You start small (so your kitty gets used to the taste) and gradually increase it.

    • Mash the chew with some canned pumpkin (for some reason this works great!)

  • Are your products safe for puppies/kittens?

    Although our products are painstakingly manufactured to be safe for all ages, we recommend checking in with a veterinarian as puppies/kittens usually have not been tested for allergies. If your dog/cat has allergies that haven't been identified — for example, to chicken or grains used in our chew — they may have a reaction.

Shipping & Delivery

  • How long will my order take to arrive?

    We ship out orders within 1-2 business days after it's been placed. Once it leaves our warehouse, it should take 3-10 business days to arrive. We will send you an email containing your tracking information once it ships, so you can track your shipping statu

  • Will I receive tracking details for my order?

    Yes. Once your order has been picked up and scanned by our shipping partner, USPS, you'll receive an email notification with your tracking information so you can follow your package's journey.

  • I tracked my package online, but it stopped moving to the next location. What should I do?

    It's normal for tracking updates to pause occasionally. Packages may not show movement for a few days while they're in transit between USPS facilities or awaiting their next scan. If your tracking hasn't updated for more than 5 business days, we recommend contacting our Customer Support team. We'll be happy to look into it and help ensure your order reaches you as quickly as possible.

Returns & Refunds

  • I want to return the product. How can I send it back?

    Simply scan the QR code on your product label to complete our Return & Refund Request Form. If you're unable to access the QR code or need additional assistance, please contact our Customer Support team at info@guardianschoice.com, and we'll be happy to help.

  • What if your product doesn't work for my pet?

    We have a 60-day money-back guarantee. That means if you give us a try and find that it didn't produce results for your pets or you are dissatisfied with our product, we will offer a full refund for any orders placed within 60 days, starting from the delivery date and the day you contact us requesting a refund.

Free Shipping & Promotions

  • Do you offer free shipping?

    Yes. We offer free local shipping on orders of $70 or more. Please note that this offer may not be available when combined with other promotions or discounts.

  • How can I get alerts on  the latest discounts or promotions?

    To stay up to date on our latest promotions, special offers, and pet wellness tips, simply sign up for our newsletter at https://guardianschoice.com/.

Subscriptions

  • How do I change my delivery frequency, next charge date, quantity, shipping address, and/or payment information on my subscription order?

    You can manage your subscription settings by logging into your account. On the top right corner, click on the person icon to log in.


    If you are having issues with making changes to your subscription, please contact us via email at info@guardianschoice.com or phone (702.747.7244, 9am - 5pm PST, Monday through Friday, excluding holidays) and we will gladly assist you.

  • How do I cancel my subscription?

    Subscription cancellation can also be conveniently managed through the same subscription setting. Simply log on to your account. On the top right corner, click on the person icon to log in.

Dosing Recommendations For Dogs (Per Product)

Dog Flea & Tick Chews Vitapup OmegaPaws Calming Chews No Poo Chews

Here is what we recommend daily depending on your dog's weight:


  • < 10 lbs: ½ chew

  • 10 – 25 lbs: 1 chew

  • 25 - 50 lbs: 2 chews

  • 50 - 100 lbs: 3 chew

  • 100+lbs: 4 chew

Here is what we recommend daily depending on your dog's weight:


  • < 10 lbs: ½ chew

  • 10 – 20 lbs: 1  to 2 chews

  • 21 - 30 lbs: 2.5 to 3 chews

  • Over 30 lbs: 3+ chews

Here is what we recommend daily depending on your dog's weight:


  • < 30 lbs: 1 chew

  • 31 - 60 lbs: 2 chews

  • < 61 lbs: 4 chews

Here is what we recommend daily depending on your dog's weight:


  • < 50 lbs: 1 chew

  • 100 lbs: 2 chews

Here is what we recommend daily depending on your dog's weight:


  • < 25 lbs: 2 chews

  • 26 - 75 lbs: 3 chews

  • < 75 lbs: 4 chews

Dosing Recommendations For Cats (Per Product)

Cat Flea & Tick Chews Cat L-ysine Purrbiotics

Here is what we recommend daily depending on your cat's weight:


  • < 10 lbs: ½ chew

  • 10 lbs: 1 chew

  • < 10+ lbs: 2 chews







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Here is what we recommend daily depending on your cat's weight:


  • Cats 6 months & Younger: ½ scoop daily

  • 6 months & up: 1 scoop daily

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